Position Summary:
Provides direction and leadership and is responsible for managing the daily operations within Executive Home Care. The General Manager is responsible for the development, education, implementation, operational, clinical, HR, sales, and financial performance, and ensures quality outcomes in a cost-effective manner. The General Manager is accountable for providing quality care and provides supervision, counseling, and assistance with the coordination of services. The General Manager partners with the Vice President, Strategic Relations, in the development and implementation of CKFI policies, procedures, and programs.
Minimum Qualifications:
- Bachelor’s Degree in Business, Sales and Marketing, Healthcare, or a related field.
- A minimum of 5 years of supervisory and sales experience in healthcare or related field.
- Experience working with healthcare/home healthcare standards and quality assurance or risk management.
Essential Functions:
-
Operations:
- Develops, implements, and evaluates programs and initiatives in order to meet sales, HR, sales and marketing, financial, quality, and service standards
- Collaborates with the Vice President, Strategic Relations, to make recommendations and adjustments when appropriate to achieve objectives and set goals.
- Develops sales and marketing plan, in conjunction with Sales Territory Managers, and ensures implementation of sales plans materialize into expected budgeted growth.
- Ensures compliance with CKFI policies and guidelines and compliance with federal, state, and local laws, rules, and regulations.
- Establishes and maintains written policies governing agency operations, including:
- Services offered
- Admission and discharge procedures
- Supervision and plans of care
- Emergency care
- Service records
- Personnel qualifications
- Program evaluations
- Coordination of referrals to and from other community resources
- Implements and monitors continuous quality improvement programs to enhance client care delivery and satisfaction and referral source satisfaction.
-
Leadership:
- Analyzes, implements, and evaluates current and new services within the service area.
- Reviews, recommends, develops, and implements procedures, programs, and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.
- Participate and promote community health activities among staff and colleagues.
-
Management:
- Manages and mentors staff to foster professional growth and development of leaders.
- Recommends hiring and retention of sufficient numbers of qualified staff to provide care.
- Provides a work environment, which attracts and retains loyal employees.
- Provides professional growth for self and staff through seminars, workshops, and professional memberships to remain current in the field of expertise.
- Maintains accountability for onboarding and orientation, continuing education, and competency verification of all staff.
- Assures licensure and certification of staff.
- Accountable for timely performance evaluations.Remains visible and accessible to staff.
Knowledge, Skills, Abilities:
- Demonstrated leadership and people management skills.
- Strategic planning ability to anticipate changing business conditions and take appropriate action.
- Excellent and proven sales skills and supervision of sales professionals.
- Ability to understand and interpret financial reports utilized in the measurement of success.
- Excellent computer skills in a Microsoft Windows environment. Must include
- Effective oral and written communication.
- Excellent interpersonal and coaching skills.
- Evidence of the practice of a high level of confidentiality.
- Excellent organizational skills.
- Motivates, develops and directs people as they work, identifying the best people for the job.
- Encourages and promotes teamwork.
Success Factors:
- Positive, professional, business image.
- Ability to listen to and understand information and ideas presented through spoken words.
- Ability to communicate information and ideas through speech and written word so others will understand.
- Ability to read and understand information and ideas presented in writing.
- Ability to identify and understand the speech of another person.
Working Environment
Office environment.
Position Physical Demands:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Due to the expectation of overnight travel, must be able to lift at least 40 pounds to move suitcase(s). Extended time at a computer work screen and on the telephone.
Flexible work from home options available.
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
